Happy Holidays 2008
HO, HO, HO
    Ok, here we are , nearing Christmas. You would not believe how much I need a vacation. I recovered from a hard drive failure and THEN all the craziness that goes on during the holidays. If you are not from a western country, let me tell you. Not much gets done around the holidays making it hard and time consuming to get anything done.
     I am finally digging myself out of a huge pile of work, and this week I will have more time to catchup with things at TraderWerks.
CUSTOMER SERVICE
    We now have someone just to handle customer support issues and emails. It was getting too much for us. We like to be timely in responding to emails and another set of hands will lighten the load.Â
     We have a dedicated customer service email at customer @ traderwerks.com. This is the quicket way to contact us. The old gmail addresses is being phased out, so all of our emails will now end in traderwerks.com.
So if you have a product question, drop us a line at sales @ traderwerks.com and for support  email us at customer @ traderwerks.com.Â
COMING IN 2009
     The biggest thing we are doing is moving the website around. It will still look the same, but will work a lot better. We are redoing all the ‘plumbing’ that does stuff behind the scenes. We also have installed a CMS (customer relationship management) that will improve our service. There is a learning curve, but it will be worth it in the long term.
HAPPY HOLIDAYS
I would like to wish all of you happy holidays.